Priority Customers

Vedhas is committed to customer service excellence and to ensuring that our customers receive the correct and most appropriate level of service at all times.

We recognise that there are many vulnerable customers assistance during times when there is a prolonged disruption.

Our customer Contact Centre staff are trained to assess need and to respond quickly to any enquiry our customers make.

Our 5 key objectives when an emergency occurs are;

• Arrange for a tradesmen within 15 minutes of receiving a job
• Attend our customers within 2 hours in emergencies
• Give our customers a 24 hour service 365 days a year
• Carry out 1st time fixes on 95% of emergency jobs

Ensure our customers are happy with our level of service after a job is complete

How to Make a Complaint